Un, dos, tres por mi
Divina granola
Terms and Conditions
These Terms and Conditions govern access to and use of the website divinagranola.com.co and the purchase of products offered through it. Access, browsing, registration, or completing a purchase constitutes full and unqualified acceptance of these Terms and Conditions.
Last updated: September 3, 2026.
1. Identification of the responsible party
The website divinagranola.com.co is operated by Divina Granola, identified with Colombian Tax ID (NIT) 901.614.624-1, domiciled at Carrera 13C #148-23, Bogotá D.C., Colombia, phone +57 300 402 8035, and email info@divinagranola.com.co.
2. Purpose and acceptance
These Terms govern use of the website and the purchase of products. Using the website implies acceptance of these Terms and of the Personal Data Processing Policy. If the user does not agree, they must refrain from using the website.
3. Definitions
- User: any person who accesses or uses the website.
- Customer/Consumer: a user who purchases products, as defined under Colombian Law 1480 of 2011.
- Products: the food items (artisanal granola and related goods) offered on the website.
- Subscription (Divina Club): a recurring, automatic purchase arrangement.
4. Legal capacity
Use of the website and the purchase of products are reserved for persons of legal age with the capacity to contract under Colombian law. By making a purchase, the user represents that they are at least 18 years old.
5. Registration and user account
Certain features may require creating an account. The user is responsible for the accuracy of the information provided and for safeguarding their credentials. Divina Granola will not be liable for unauthorized use of an account resulting from the user’s negligence in managing their passwords.
6. Products, food nature, and information
Products are food items manufactured and marketed in accordance with Colombian health regulations, including any applicable sanitary registrations or notifications before INVIMA. Images are for illustrative purposes only. Products may contain or have come into contact with tree nuts, seeds, gluten, dairy, or other allergens; customers should review the packaging information before consumption. Product availability is subject to inventory.
7. Prices, taxes, and invoicing
Prices are stated in Colombian pesos (COP) and include applicable taxes where indicated. The applicable price is the one in effect at the time the order is confirmed. Divina Granola will issue the corresponding electronic invoice in accordance with DIAN regulations. In the event of an obvious pricing error, Divina Granola may cancel the affected order and refund any amounts paid.
8. Purchase process and formation of the contract
A purchase is made by selecting products, adding them to the cart, and completing payment. In accordance with Law 527 of 1999, the electronic confirmation of the order and payment constitutes valid proof of the transaction. The contract is formed once Divina Granola confirms acceptance of the order and approval of payment.
9. Payment methods
Payments are processed through the Wompi payment gateway and the payment methods it enables (cards, PSE, or others), subject to that provider’s terms and security policies. Divina Granola does not store sensitive financial data of the customer (full card numbers, CVV).
10. Shipping, dispatch, and delivery
Divina Granola ships nationwide within Colombia, subject to available coverage areas and carriers. Costs and delivery times are disclosed during checkout and are estimates; they may be affected by causes beyond Divina Granola’s control. Customers are responsible for providing an accurate delivery address and for being available to receive the order.
11. Right of withdrawal
Under Article 47 of Law 1480 of 2011, in distance sales the consumer may exercise the right of withdrawal within five (5) business days following delivery of the goods, with the corresponding refund. However, because these are perishable food products that may deteriorate or expire quickly, and for hygiene and health reasons, the right of withdrawal does not apply once the product has been delivered, unless it remains in its original, sealed, unopened packaging and in resaleable condition. This does not limit the legal warranty (see clause 13).
12. Payment reversal
In accordance with Article 51 of Law 1480 of 2011, when a sale and payment are made through electronic means, the consumer may request a reversal of payment within the following five (5) business days in cases of fraud, an unauthorized transaction, non-receipt of the product, or a defective or incorrect product, following the legal procedure before Divina Granola and the payment instrument issuer.
13. Legal warranty, exchanges, and returns
All products carry the legal warranty of quality and fitness set out in Articles 7 and 8 of Law 1480 of 2011. If a customer receives a product that is spoiled, expired, defective, or does not match the order, they must report it to info@divinagranola.com.co within 48 hours of receipt, including photographic evidence and the order number. Once verified, Divina Granola will proceed, as applicable, with a product exchange, a new shipment, or a refund, at no additional cost to the customer.
14. Subscriptions — Divina Club
Divina Club is a recurring-payment subscription model through which the customer authorizes automatic periodic charges for the selected products and frequency. The customer may manage, pause, or cancel their subscription at any time from their account or by writing to info@divinagranola.com.co, with reasonable notice before the next charge date. Cancellations take effect for subsequent billing cycles; charges already invoiced and shipped are not reversible under this clause.
15. Promotions, discounts, and coupons
Promotions, discounts, and coupons are subject to their specific terms, validity period, and availability, are not cumulative unless expressly stated, and cannot be redeemed for cash.
16. User obligations and conduct
The user agrees to use the website lawfully, to refrain from conduct that affects its operation or security, to not impersonate others, and to provide truthful information. Improper use may result in account suspension and applicable legal action.
17. Intellectual property
All content on the website (brand, logos, text, images, designs, packaging, and other elements) is the property of Divina Granola or its rights holders and is protected under intellectual property law. Reproduction or use without prior written authorization is prohibited.
18. Processing of personal data
The processing of the user’s personal data is governed by the Personal Data Processing Policy, in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations. By accepting these Terms, the user acknowledges and accepts that Policy.
19. Cookies
The website uses cookies and similar technologies in accordance with the cookie notice and the Data Processing Policy. Users may manage their preferences through the website’s cookie banner.
20. Force majeure
Divina Granola will not be liable for delays or failures resulting from events of force majeure or fortuitous events, including third-party logistics failures, service outages, natural disasters, or government orders.
21. Petitions, Complaints, and Claims (PQR)
Customers may submit petitions, complaints, or claims to info@divinagranola.com.co or by phone at +57 300 402 8035. Without prejudice to the foregoing, and after filing a direct claim with Divina Granola, consumers may also bring the matter before Colombia’s Superintendency of Industry and Commerce (SIC), the competent authority for consumer protection and personal data matters.
22. Modifications
Divina Granola may modify these Terms and Conditions at any time. Changes take effect upon publication on the website. Users are encouraged to review these Terms periodically.
23. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the competent courts of Colombia.
24. Term and acceptance
These Terms and Conditions take effect upon publication and remain in force for as long as products or services are offered through the website. Completing a purchase constitutes evidence of acceptance.
